Amazon Prime Video, or Prime Video, is an American subscription video streaming service. It is offered as a standalone platform or as part of Amazon's Prime subscription. The service distributes films and TV shows produced by Amazon Studios or licensed to Amazon as Amazon Originals. Aside from that, it also hosts content from other providers, like live sports events, content add-ons, and video rental and purchasing services. You need to be an Amazon Prime member to have all these fantastic features. Furthermore, streaming on Amazon Prime Video doesn't always guarantee that there won't be a problem. Many users reported that they encountered an Amazon Prime Video not working issue and were clueless about the reason. Of course, a problem always has its root, and we are here to help you identify them. In addition, we will give you workable ways to help you fix them. So, let's start digging into the world of Prime Video!
Amazon Prime Video has played its part in giving us entertainment and distraction from the daily activities of life. However, just like other video streaming services in the market, it comes hand in hand with some problems connected to it. The following are some of the problems connected to Amazon Prime Video and dive into them to learn more.
One of the simplest methods to troubleshoot the Amazon Prime Video issue is to check your internet connection. Without a fast internet connection, the Amazon Prime Video you want to stream is unable to load and may lead to an error. Also, there’s a chance that your router was accidentally unplugged from the power source, and you are unaware of it. So locate your internet router and ensure it is working correctly and turned “ON.” Then, proceed to the following tips to see how to fix the Amazon Prime not working on TV issue.
If you check your internet and find out that your network is running correctly, but your Amazon Prime Video is still not working, you need to check your internet speed. Amazon Prime Video recommends a minimum download speed of 1MB/S for standard quality content and 5MB/s for HD content. As for streaming, you need at least 25mbps for a better experience. So, if you are downloading large files or others are gaming on the same internet network as yours, you could be starving Amazon Prime Video of the necessary bandwidth. To learn what to do when Amazon Prime not working on Roku, consider checking your internet speed by following the guide below.
Using an updated browser allows you to eliminate unwanted bugs that may affect your streaming experience on Amazon Prime Video. If your browser is outdated, it can be another cause why Amazon Prime not working, and you cannot stream your favorite Prime Video shows. Furthermore, if the internet browser is not on its current version, each site you try to visit may load slowly or freeze. Updating an app or browser can fix minor glitches, like Amazon Prime Video not working, Amazon Prime Video unavailable, and more. The listed steps are provided beneath to help you update the most popular browser.
Another thing you must do is verify if your Amazon Prime Video account is active. The service's movies, TV series, and other videos are not free. So, you won't be able to stream your favorite shows if your subscription has already expired. Even if you have a monthly or yearly subscription, you still need to confirm your Prime Video account status. Moreover, ensure that you are not using an Amazon Prime Video account on more than two devices. If your account is connected to multiple devices, kindly disconnect the other devices. Then, if the connected devices are limited to two but the problem still exists, proceed to the steps below, as your subscription might cause the problem.
The final solution we recommend to fix Amazon Prime Video's not working issue is restarting the device you are using. Whether you are using the app on a smart TV, smartphone, or computer, restarting them might help to eliminate bugs and system errors. This will refresh the system, restart your internet connection, and reconnect you to the Amazon Prime Video servers. In addition, restarting your device ensures that a temporary glitch in the system did not cause a problem with your app. Follow the tips below to solve Prime Video not working on Samsung TV, computer, and smartphones.
There are many different error codes you might see popping up on your Amazon Prime Video screen. If you want to know what all these error codes mean, you are a bit lucky as we provide some of the most common error codes you might encounter. These codes are one of the causes why you are having difficulty streaming hassle-free on Amazon Prime Video. See them below to learn more about them.
|2040 and 3565||It is an error that mainly depicts an issue with your payment or orders.|
|9345||This error code occurs because of an invalid payment process, especially when you try to buy or rent a video.|
|1060||This indicates a network connectivity problem on your internet provider or the device you are using.|
|5004||This happens when trying to log in to your Amazon Prime Video account. The issue could be your login credentials or you are using an unregistered device.|
|3521||This appears when users try to sign up for a service they’ve already subscribed to.|
|7031||It occurs when you are trying to playback Prime Video content.|
|6084||The issue for this code resulted from a technical problem with the servers.|